Using Phone Calls to Promote Community Pharmacist Counselling during COVID-19 Pandemic in Baghdad, Iraq

Authors

  • Susan Tofiq Hameed Kano
  • Zinah Mudhafar Anwer

DOI:

https://doi.org/10.31351/vol31iss1pp109-118

Keywords:

Phone calls,community pharmacist counseling

Abstract

Drug consultation is an important part of pharmaceutical care. mobile phone call or text message can serve as an easy, effective, and implementable alternative to improving medication adherence and clinical outcomes by providing the information needed significantly for people with chronic illnesses like diabetes and hypertension particularly during pandemics like COVID-19 pandemic.

How to Cite

1.
Hameed ST, Mudhafar Anwer Z. Using Phone Calls to Promote Community Pharmacist Counselling during COVID-19 Pandemic in Baghdad, Iraq. Iraqi Journal of Pharmaceutical Sciences [Internet]. 2022 Jun. 12 [cited 2024 Dec. 23];31(1):109-18. Available from: https://bijps.uobaghdad.edu.iq/index.php/bijps/article/view/1458

Publication Dates

References

Jones NR, McManus RJ, McCormack T, Constanti M. Diagnosis and management of hypertension in adults: NICE guideline update 2019. Br J Gen Pract [Internet]. 2020 Feb 1 [cited 2021 Jun 21];70(691):90–1. Available from: https://doi.org/10.3399/bjgp20X708053

Jdms I, Konuru V, Rama T, Reddy M. Pharmacoepidemiology of Macrovascular and Microvascular Complications in Type 2 Diabetes Mellitus Patients. IOSR J Dent Med Sci e-ISSN [Internet]. [cited 2021 Jul 18];17:35–40. Available from: www.iosrjournals.org

Wang X, Pang Y, Sun H, Huang Y, Lin S, Jing J, et al. Analysis and improvement measures of telephone drug consultation in a specialized hospital of obstetrics and gynaecology in China. J Clin Pharm Ther [Internet]. 2021 Feb 1 [cited 2021 Jul 16];46(1):78–85. Available from: https://onlinelibrary.wiley.com/doi/full/10.1111/jcpt.13253

RA E, N B, S C, R H, E H. The cost effectiveness of a telephone-based pharmacy advisory service to improve adherence to newly prescribed medicines. Pharm World Sci [Internet]. 2008 Jan [cited 2021 Jul 16];30(1):17–23. Available from: https://pubmed.ncbi.nlm.nih.gov/17557211/

George PP, Molina JAD, Cheah J, Chan SC, Lim BP. The evolving role of the community pharmacist in chronic disease management - A literature review. Ann Acad Med Singapore. 2010 Nov;39(11):861–7.

Wu JYF, Leung WYS, Chang S, Lee B, Zee B, Tong PCY, et al. Effectiveness of telephone counselling by a pharmacist in reducing mortality in patients receiving polypharmacy: Randomised controlled trial. Br Med J. 2006 Sep;333(7567):522–5.

Van Wijk BLG, Klungel OH, Heerdink ER, De Boer A. Effectiveness of interventions by community pharmacists to improve patient adherence to chronic medication: A systematic review. Vol. 39, Annals of Pharmacotherapy. SAGE PublicationsSage CA: Los Angeles, CA; 2005. p. 319–28.

Sørensen JM. Herb-drug, food-drug, nutrient-drug, and drug-drug interactions: Mechanisms involved and their medical implications. J Altern Complement Med. 2002 Jul;8(3):293–308.

Wakefield DS, Ward MM, Loes JL, O’Brien J, Sperry L. Implementation of a telepharmacy service to provide round-the-clock medication order review by pharmacists. Am J Heal Pharm. 2010 Dec;67(23):2052–7.

Clifton GD, Byer H, Heaton K, Haberman DJ, Gill H. Provision of pharmacy services to underserved populations via remote dispensing and two-way videoconferencing. Am J Heal Pharm. 2003 Dec;60(24):2577–82.

IA K, M A-D, JP K. Medication management and adherence during the COVID-19 pandemic: Perspectives and experiences from low-and middle-income countries. Res Social Adm Pharm [Internet]. 2020 Apr 15 [cited 2021 Jul 18];17(1):2023–6. Available from: https://europepmc.org/articles/PMC7158799

Garrelts JC, Gagnon M, Eisenberg C, Moerer J, Carrithers J. Impact of telepharmacy in a multihospital health system. Am J Heal Pharm [Internet]. 2010 Sep 1 [cited 2021 Mar 27];67(17):1456–62. Available from: https://academic.oup.com/ajhp/article/67/17/1456/5130691

Poudel A, Nissen L. Telepharmacy: a pharmacist’s perspective on the clinical benefits and challenges. Integr Pharm Res Pract. 2016 Oct;Volume 5:75–82.

Stanton-Robinson C, Al-Jumaili AA, Jackson A, Catney C, Veach S, Witry MJ. Evaluation of community pharmacist–provided telephone interventions to improve adherence to hypertension and diabetes medications. J Am Pharm Assoc. 2018 Jul 1;58(4):S120–4.

Zolfaghari M, Mousavifar SA, Haghani H. Mobile phone text messaging and Telephone follow-up in type 2 diabetic patients for 3 months: A comparative study. J Diabetes Metab Disord [Internet]. 2012 Aug 24 [cited 2021 Apr 28];11(1):1–6. Available from: http://www.jdmdonline.com/content/11/7

Al-blooshi H, Al-shami S, in SS-SR, 2020 undefined. Mobile health and users demographic characteristics and preferences. A case study from the UAE. sysrevpharm.org [Internet]. [cited 2021 Apr 30]; Available from: http://www.sysrevpharm.org/fulltext/196-1599893281.pdf

Peyrot M, Skovlund SE, Landgraf R. Epidemiology and correlates of weight worry in the multinational Diabetes Attitudes, Wishes and Needs study*. https://doi.org/101185/03007990903073654 [Internet]. 2009 Aug [cited 2021 Jul 18];25(8):1985–93. Available from: https://www.tandfonline.com/doi/abs/10.1185/03007990903073654

Gåfvels C, Lithner F, Börjeson B. Living with Diabetes: Relationship to Gender, Duration and Complications. A Survey in Northern Sweden. Diabet Med [Internet]. 1993 Oct 1 [cited 2021 May 3];10(8):768–73. Available from: http://doi.wiley.com/10.1111/j.1464-5491.1993.tb00162.x

Raum E, Krämer HU, Rüter G, Rothenbacher D, Rosemann T, Szecsenyi J, et al. Medication non-adherence and poor glycaemic control in patients with type 2 diabetes mellitus. Diabetes Res Clin Pract. 2012 Sep 1;97(3):377–84.

Alfahad NF, Albelali MT, Khurshid FM, Al-Arifi MN, Al-Dhawailie AA, Alsultan MS. Perception and Knowledge to Online Pharmacy Services among Consumers in Riyadh, Saudi Arabia: a Pilot Survey. Vol. 34, Am. J. Pharm. 2015.

Hussein EA, Kadhim DJ, Al-Auqbi TF. Belief about medications among Type 2 diabetic patients 66. Iraqi J Pharm Sci. 2017;26(2).

Khurshid TK, Othman SM. Knowledge and practice about diabetes among adult diabetic patients in Erbil, Iraq. Zanco J Med Sci (Zanco J Med Sci) [Internet]. 2014 May 1 [cited 2021 Jul 18];18(1):659_666-659_666. Available from: https://zjms.hmu.edu.krd/index.php/zjms/article/view/288

Sadeq R, Lafta RK. Knowledge, attitude and practice about hypertension in hypertensive patients attending hospitals in Baghdad, Iraq. South East Asia J Public Heal [Internet]. 2017 Dec 31 [cited 2021 Jul 18];7(1):29–34. Available from: https://www.banglajol.info/index.php/SEAJPH/article/view/34676

Downloads

Published

2022-06-12

Issue

Vol. 31 No. 1 (2022): Iraqi J Pharm Sci

Section

Article

License

Copyright (c) 2022 Iraqi Journal of Pharmaceutical Sciences (IJPS)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.